Q: Can I change my order info? Such as the receiving address or the item purchased?
A: Order info cannot be changed after being placed. Please cancel your order and place a new one if the order info is incorrect. Otherwise, your parcel is going to be shipped according to the initial order info.
Q: Why do I receive a different product?
A: Please contact our customer service directly for further support.
Q: Why do I receive only 1 item while several were purchased in the first place?
A: One order can be shipped via several parcels with their unique tracking numbers. Please track them according to the specific tracking number(s). Please contact our customer service directly for further support.
Q: I clicked “Confirm Goods Received” before the parcel is received. What should I do?
A: Don’t worry if you clicked it by accident. Your parcel will be shipped as soon as possible anyway. Simply follow the tracking number for updates. A 5-star review is much appreciated upon receiving your parcel.
Q: What should I do if my order is closed?
A: Please place a new order with a secure account and payment method.
Q: What if the product cannot be used?
A: Please ensure the product is used properly according to the user manual. For further support, please contact our customer service directly.
Q: I haven’t received my parcel yet, but it shows “delivered” on the order detail page. What should I do?
A: For further support, please contact our customer support.
Q: Why is my parcel returned?
A: That’s because the receiving address or phone number is incorrect, or the logistics company cannot ship to your address. Please reach out to our customer service directly if the issue persists.

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