Q: Can I change my order info? Such as receiving address or item purchased?
A: Order info cannot be changed after being placed. Please cancel your order and place a new one if the order info is incorrect. Otherwise, your parcel will be shipped according to the initial order info.
Q: Why do I receive only 1 item while several were purchased in the first place?
A: One order can be shipped via several parcels, with each item having a unique tracking number. Please track them according to the specific tracking number(s). 

Q: I clicked “Confirm Goods Received” before the parcel was received. What should I do?
A: Don’t worry if you clicked it by accident. Your parcel will be shipped as soon as possible anyway. Simply follow the tracking number for updates. A 5-star review is much appreciated upon receiving your parcel.
Q: What should I do if my order is closed?
A: Please place a new order with a secure account and payment method.
Q: What if the product cannot be used?
A: Please ensure the product is used properly according to the user manual. For further support, please contact our customer service directly.
Q: I haven’t received my parcel yet, but it shows “delivered” on the order detail page. What should I do?
A: Please check with your local post office first for the parcel info. For further support, please contact our customer support.
Q: Why is my parcel returned?
A: That’s because the receiving address or phone number is incorrect, or the logistics company cannot ship to your address. Please reach out to our customer service directly if the issue persists.

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